Security Compliance
- US Citizenship
- Clearance TS/SCI
- DoD 8570 compliant
Basic Qualifications
- 1+ years
- none
Additional Qualifications
- 1-2 years of experience in professional work setting doing troubleshooting
- Must have good communication skills and the ability to work in a high paced environment
- Must have experience working with users over the phone and detailed documenting skill
Preferred Experience
- Good to have experience with SCCM
- Good to have experience with Remedy, or other ticketing systems
- Good to have experience with Windows 10 operating systems
- Good to have the ability to move boxes/lift up to 25-50 pounds
- Good to have experience with Active Directory (creating accounts/navigating different Operating Units)
- Good to have experience with Office 2016 troubleshooting
Role Description
Service desk support staff interfacing with customers and triaging issues to higher tiered support.