Technical Intelligence Solutions

Service Desk Tier I

Date Posted: Apr, 2022
Location: Reston, VA
Remote Capable: on-site

Security Compliance

  • US Citizenship
  • Clearance TS/SCI
  • DoD 8570 compliant

Basic Qualifications

  • 1+ years
  • none

Additional Qualifications

  • 1-2 years of experience in professional work setting doing troubleshooting
  • Must have good communication skills and the ability to work in a high paced environment
  • Must have experience working with users over the phone and detailed documenting skill

Preferred Experience

  • Good to have experience with SCCM
  • Good to have experience with Remedy, or other ticketing systems
  • Good to have experience with Windows 10 operating systems
  • Good to have the ability to move boxes/lift up to 25-50 pounds
  • Good to have experience with Active Directory (creating accounts/navigating different Operating Units)
  • Good to have experience with Office 2016 troubleshooting

Role Description

Service desk support staff interfacing with customers and triaging issues to higher tiered support.